Privacy policy

We take the protection of your personal information very seriously. This Privacy Policy is intended to provide you with a general explanation of how we may collect, store, use, and disclose your personal information.

Overview

Taiyo Creative understands the importance people place on their personal information being collected. Personal information collected by us is treated with the appropriate degree of privacy and confidentiality.

You will be referred to throughout this Privacy Policy as (“you” or “your”). Taiyo Creative [ABN 45 862 451 432] will be referred to throughout as (“us”, “we” or “our”).

This Privacy Policy is intended to provide you with a general explanation of how we may collect, store, use, and disclose your personal information. This Privacy Policy takes into account the requirements of relevant privacy laws and principles. This Privacy Policy should be read in conjunction with any other terms and conditions that appear in or are linked to Taiyo Creative’s website.

Personal Information

The types of personal information we may collect about you include:

Contact Details: Your name, address, email address, and phone number.
Demographic Information: Your age, gender, and date of birth.
Financial Information: Your credit card or payment details (either directly or through our third-party payment processor).
Professional Information: Your occupation or employment details.
Service Interaction: Details of products and services we have provided to you and/or that you have enquired about, and our response to you.
Technical Data: Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and/or browsing behavior.
Usage Data: Information about your access and use of our services, including through the use of Internet cookies, your communications with our online services, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.
Additional Information: Any additional personal information that you provide to us directly or indirectly, through your use of our services, associated applications, associated social media platforms, and/or accounts from which you permit us to collect information.

We may collect these types of personal information directly from you or from third parties.

Collection and Use of Personal Information

We may collect, hold, use, and disclose personal information for the following purposes:

To enable you to access and use our services and associated applications.
To contact and communicate with you.
For internal record keeping, administrative purposes, invoicing, and billing purposes.
For analytics and business development, including to operate and improve our services and associated applications.
For direct marketing or for sending you details about offers or competitions we may be running.
To comply with our legal obligations and resolve any disputes that we may have.
To consider your employment application if you have applied for employment with us.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information are carried out at your own risk. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Internet Users

If you access our website or social media sites, we may collect additional personal information about you including but not limited to your name, IP address, and domain name. Our website uses cookies. The main purpose of cookies is to identify users and to prepare customized web pages tailored to them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a record of when you visit our website and what pages you view so that we may serve you more effectively. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our Privacy Policy.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, maintenance or problem-solving providers, professional advisors, and payment systems operators.
Our employees, contractors, and/or related entities.
Our existing or potential agents or business partners.
Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred.
Credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights.
Third parties to collect and process data, such as Google Analytics or other relevant businesses.

How We Treat Personal Information That is Also Sensitive Information

Sensitive information is a subset of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information, or biometric information.

Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.

Sensitive information may also be used or disclosed if required or authorized by law.

Our Commitment to You

Your personal information will:

Be processed lawfully, fairly, and in a transparent manner.
Only be collected for specific purposes identified and will not be further processed in a manner that is incompatible with those purposes.
Be adequate, relevant, and limited to what is necessary in relation to the purpose for which it is processed.
Be kept up to date, where possible and within our control.
Be kept in a form that permits identification of you, but only for as long as necessary for the purposes for which the personal information was collected.
Be processed securely to protect against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights and Controlling Your Personal Information

Your Choice: If you provide personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, but it may affect your use of our services.
Information from Third Parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have that person’s consent to provide the personal information to us.
Restrict and Unsubscribe: To object to processing for direct marketing, unsubscribe from our email database, or opt-out of communications, please contact us using the details below or use the opt-out facilities provided in the communication.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to promptly correct any information found to be inaccurate, incomplete, misleading, or out of date.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate and respond to you in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant authority in the country in which you are based.

Links to Other Websites

Our services may contain links to other websites. We do not have any control over those websites and are not responsible for the protection and privacy of any personal information you provide while visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy. We will notify you if we amend this Privacy Policy by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.

Contact Us

For any questions or notices, please contact us at:

Taiyo Creative
Email: hello@taiyocreative.com

Last update: 23 May 2024